Nous cherchons un(e)

Junior Technician Product Support (h/f)

Ville : Frankfurt am Main, Allemagne

Tasks

  • ROM verification check and paperwork preparation for all Nintendo of Europe Lotcheck and 3rd Party submissions
  • Resolving submission issues by providing technical support and troubleshooting assistance to customers
  • Keeping all Lotcheck check tools and submission requirements up-to-date by constantly monitoring support portals like NDP, Redmine, Jira etc.
  • Data transmission between Nintendo Japan, Nintendo Australia, Nintendo of Europe and its subsidiaries as well as external business partners
  • Software- and paperwork preparation for age rating agencies
  • Fair and event support with development hard- and software including Europe-wide event travelling
  • Preparation and distribution of 1st/2nd party and 3rd party preproduction development hard- and software for Nintendo of Europe, its subsidiaries and distributors as well as external business partners

Requirements

  • Degree in Computer Sciences or comparable qualification
  • Excellent computer skills and profound network knowledge
  • Very good written and spoken English language skills; Japanese or another European language skill would be a plus
  • Demonstrated experience in communication and customer service skills
  • Working with the utmost care and ability to work independently, as well as problem solving and consistent decision making skills
  • Readiness for frequent travelling especially during event peak seasons and on weekend/bank holidays
  • High level of team spirit, reliability, willingness and ability to work with deadlines

Cette offre vous intéresse ? Faites-nous parvenir votre candidature en précisant la date la plus proche à laquelle vous pouvez commencer ainsi que vos prétentions salariales.

Level up!

Grâce à nos consoles Nintendo Switch et Nintendo 3DS, nous sommes l'un des plus grands fabricants de jeux vidéo et de consoles de l'industrie. Notre objectif est de toucher tout le monde avec nos produits, quel que soit l'âge, le sexe ou l'expérience en matière de jeux vidéo. Une équipe soudée et motivée, une qualité supérieure, de nouveaux concepts, le développement créatif et l'intégration d'idées de jeu, alliés à des stratégies de vente sophistiquées, nous permettent de surprendre sans arrêt nos clients avec des produits innovants.